I.T Support - National Service, Omenako, Ghana

ABOUT YOU AND THE ROLE  

Are you in your final year, eligible for the 2024/2025 National Service? Our national service program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful National Service Personnel are empowered to apply their acquired skills in the local and international job market.  

As an IT Support NSP at Zipline, you will use your technical skills and customer service to provide support for computer hardware, networking, operating systems, and application software. You will be guided to troubleshoot and solve straightforward problems and create documentation where necessary. You will be crucial to our business, ensuring we are driving our mission forward and that our teams are running smoothly to deliver every life-saving package as efficiently as possible.

WHAT YOU'LL DO

• Provide technical support for our Jira Help Desk ticketing system.
• Support the implementation of IT policies across multiple distribution centers.
• Analyze IT Support inquiries to identify recurring user problems, recommend solutions, identify areas where service can be improved and establish improvement plans.
• Troubleshoot and provide technical guidance and education for users on Windows, Chrome, Mac, and Linux OS.
• Manage user access to resources and applications on Google Workspace and Office 365 (Gmail, OneDrive, Docs, Sheets, Confluence, office 365 apps etc.).
• Ensure timely follow-ups with user tickets and drive issues to resolution.
• Monitor network performance across the various distribution centers, document and report downtimes and take proactive steps for resolution. eNchxNj DOEW25
• Use Mobile Device Management (MDM) tools or systems such as Jamf, Okta and Google Workspace for managing devices and workstations.
• Communicate effectively (verbally and in writing) and build strong relationships with internal teams and external stakeholders.
• Work as part of a global team across multiple time zones, countries and languages.

WHAT YOU'LL BRING

• HND or Degree in IT, Computer Science, Computer / Networking Engineering or related fields with an internship experience.
• Ability to provide stellar customer service to internal and external stakeholders.
• Ability to troubleshoot audio-visual equipment.
• Experience in one or more of the following: Google workspace, Microsoft 365 administration, Linux administration.
• Experience working in a multiplatform environment with MacOS, Windows, Linux and ChromeOS.
• Knowledge of Networking Protocols, VPNS and network security.
• Must be eligible for National Service for the 2024/2025 year

WHAT ELSE YOU NEED TO KNOW  

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!