HR Lead

Job Summary

At SOLV, our culture shapes who we are and how we operate. We look forward to bringing on board a colleague who is just as passionate about the culture as they are about their core responsibilities as an HR Lead. Based in Accra and reporting to the CEO, the ideal HR Lead candidate will be a people and organisation builder who comes in with a willingness and an ability to build and deliver the immediate needs while keeping an eye on the future and culture. They will support the full spectrum of HR functions including, but not limited to, handling talent acquisition, HR operations, performance management and rewards; driving SOLV Ghana’s HR policies, as well as advising the Management Team on relevant HR and People matters.

Job Responsibilities

• Work with the SOLV Ghana Leadership team to support the business achieve its objectives through the design and delivery of a People plan to build a strong culture.
• Provide advice and guidance on all People related matters.
• Provide independent advice to colleagues on HR related matters.
• Responsible for developing resource acquisition strategies and managing the end-to-end resourcing process for full time and flexible resources to deliver agreed targets, ensuring the right candidates are recruited, at the right time, at the right budget.
• Build an employer branding strategy to attract diverse potential candidates whose knowledge and skills are needed to meet SOLV’s goals and objectives.
• Conduct preliminary and behavioural interviews, as required, assessing candidates to ensure cultural fit, values alignment, long term potential, and technical fit for roles (via virtual or face to face interactions where possible), setting realistic role expectations.
• Ensure the appropriate SCV Function Head is involved in the interviewing process if hiring a Venture Function Lead.
• Co-coordinate timely provision of feedback between the hiring manager, suppliers (where relevant) and candidates.
• Responsible for updating interview notes and ensuring timely and appropriate completion of the same by co-interviewers.
• Negotiate offers between hiring managers, suppliers (where relevant) and candidates, aligned to the SCV Approvals Matrix.
• Ensure timely contract issuance following verbal offer.
• Ensure all staff screening is complete and aligned with the SOLV Staff Screening Policy.
• Lead the connectivity of feedback from hiring, through to expectation and goal setting, to ongoing performance management through the people leaders of the business.
• Lead the continuous performance management approach, ensuring effective goal setting, feedback, and regular reviews.
• Implement a robust approach to succession planning with the Leadership team.
• Manage the year end pay and bonus review, linked to performance outcomes, including adhering to the SOLV Remuneration Policy and any applicable Regulatory Requirements.
• Assist in market benchmarking of salary and benefits, to match internal jobs and job descriptions to similar jobs and job descriptions in a salary survey or other source of market salary data, to identify the market salary for each position.
• Ensure all Reward changes align with SOLV’s Approvals Matrix.
• Engage and build great relationships with employees to cultivate a positive work environment and develop greater value from the contributions of our employees.
• Encourage employees to express what they think, feel and experience. Gain feedback from employees via formal / informal communication channels: Townhalls, 1 on 1, skip levels etc.
• Periodically plan, conduct, and administer employee engagement surveys.
• Review training needs analysis, goals, and People priorities with the Leadership team
• Improve employee performance, building competencies and confidence at work by exploring various ways of training through internal / external workshops, seminars, projects, on the job training etc.
• Develop company-wide Mentoring and Coaching programmes.
• Handle employee relations, proactively helping in resolving workplace conflict and creating team effectiveness.
• Ensure all employee relations standards and processes are followed including grievances, disciplinaries, performance improvement plans.
• Coach and provide feedback to People Leaders on People and team matters to proactively reach resolution before conflict exists.
• Develop, review, and implement HR policies, standards, and processes.
• Maintain the HR Risk Register, including completion of the control tests.
• Ensure HR regulatory requirements are met in a timely manner.
• Ensure audit readiness of the unit and assist in tracking progress on action items.
• Assist with data, MI preparation for both internal and external audits.
• Ensure 100% accuracy check in monthly payroll and manually paid employee benefits are processed.
• Ensure strict compliance with local employee regulatory requirements pertaining to compensation and benefits, including statutory contributions and tax compliance.
• Validate and process final settlement entries for exited staff members.
• Review and co-ordinate with stakeholders on ageing items escalated through the reconciliation process.
• Administration of staff Provident Fund and Pensions Funds.
• Perform activities as on the ground liaison for the Equity Share Plan, where applicable.
• Management of Staff Medical Schemes, processing new applications, renewing medical contracts, Managing the service providers.
• Administer and accurately maintain all employee data in the HR Systems.
• Complete timely and accurate HR metrics and reports, including headcount, attrition, etc. to the Leadership Team & SCV HR.
• Maintain accurate personnel files.
• Design & deliver the People & Culture Board paper on a six-monthly basis, including People related data and metrics and any People related approvals.
• Ensure mandatory training is accessible and being tracked/completed in support of Compliance policy through the Saba microsite.
• Conduct HR orientation programme for new employees, including maintaining the Employee Handbook.
• Administer the offboarding process for departing employees including but not limited to conducting exit interview, ensure proper exit clearance etc.

Qualifications

• 8+ years of relevant generalist Human Resources experience.
• In-depth knowledge of all HR functional areas of talent, recruiting, employee relations, rewards & learning and HR related policies, processes, and best practices.
• Strong knowledge of employment law.
• Strong organisational skills and ability to multi-task and prioritize competing requests from multiple stakeholders.
• Outstanding oral and written communication and interpersonal skills.
• Solutions focused, with good judgement when it comes to problem-solving.
• Experience of working in a fast-paced environment, often with a high level of ambiguity and change.
• Prior experience gained both in an established as well as high growth/startup companies would be advantageous.

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